The management layer behind the person.
Your business sets the direction. Bota recruits, engages, supports, and administers each professional, and stays accountable for the life of the engagement.
The client sets the direction. Bota supports. The professional delivers.
Every engagement follows the same three-part model, whether the engagement involves one professional or a team of ten. The client sets the direction; Bota supports and administers the engagement.
The client provides direction
Business needs, priorities, systems access, and approvals for any policy or financial exceptions. Professionals work alongside the client’s existing team and coordinate with designated client contacts.
Bota supports and administers
Recruiting, screening, engagement preparation, equipment, administration, and replacement support, so the client is never administering an engagement on the other side of the world.
The professional delivers
Gives the client’s account their full attention, follows approved procedures, and escalates rather than improvises.
Your business sets the direction. Bota supports the engagement.
The client provides
- Communicates business needs, priorities, and desired outcomes
- Provides access to approved systems, information, and documented procedures
- Identifies appropriate contacts for questions, coordination, and approvals
- Reviews completed work and provides feedback based on the agreed scope and service standards
- Retains responsibility for business decisions, policy exceptions, and final approvals
Bota provides
- Sources, screens, and presents qualified professionals
- Coordinates interviews and the client’s selection process
- Establishes and administers the professional engagement
- Provides appropriate equipment, technology, and engagement support
- Serves as the client’s accountable Bota point of contact
- Supports communication, service quality, and engagement continuity
- Addresses engagement concerns and coordinates resolution
- Provides replacement support in accordance with the engagement terms
The professional provides
- Delivers services within the agreed scope of work
- Works closely alongside the client’s existing team
- Coordinates with designated client contacts
- Uses approved systems and documented procedures
- Maintains accurate and current records
- Communicates professionally with the client’s team and customers
- Protects confidential information
- Escalates questions and exceptions requiring client review or approval
Direct access. Real accountability.
You are never routed through a call center or a ticketing queue. Every client has a direct line to Bota leadership and the operational managers responsible for supporting their team. Service-quality concerns, communication issues, operational requests, and engagement matters are addressed promptly through your named Bota contact.
Every client has a direct line to our leadership team.
Regular check-ins, professional support, and engagement follow-through.
If an engagement is not working out, Bota coordinates resolution or replacement support in accordance with the engagement terms.
Bota remains involved throughout the engagement.
The relationship does not end when the engagement begins. Bota stays engaged with service-quality and operational support, long term.
